Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to suggest a poker site we haven't covered yet? This page explains how to reach US Poker and what we can (and can't) help with directly.

What we can help with

US Poker is an independent comparison site covering real money online poker rooms and apps available to US players. We're not a poker operator ourselves, so our team can't process deposits, verify your identity, or fix a login issue on a poker site's platform. What we can do is:

• Answer questions about how we rank and score poker sites
• Correct factual errors in a review — a bonus figure that's changed, a licence detail that's out of date, a state where availability has shifted
• Take suggestions for poker rooms or apps you think deserve a look
• Point you toward the right resource if you're dealing with a billing, account or gameplay issue on an operator's site

For issues with a specific poker room

If your question is about a deposit that hasn't cleared, a withdrawal that's taking longer than expected, a bonus that didn't credit, or a login problem, that has to go through the poker site itself, not us. Every regulated operator — including the ones ranked on this page, such as Bovada, Ignition or Americas Card Room — publishes its own support contact, usually live chat or email, inside the player account or on its help pages. Our reviews and comparison table can tell you how a site's support and cash-out speed compare to others, but only the operator can actually action a request on your account.

How our reviews and rankings actually get built

Before you write in with a question about a specific score, it helps to know how we put these pages together. We compare poker rooms on factors that matter to real players: traffic and player pool size, the depth of cash game and tournament offerings, rake and rakeback value, deposit and withdrawal methods available to US players, mobile app quality, and the material terms attached to welcome bonuses — deposit match percentages, playthrough requirements and time limits. Commercial relationships with the sites we cover never buy a better position; a site's rank reflects what we found when we researched it, not what it pays us.

A note on affiliate relationships

US Poker may earn a commission if you sign up with a poker site through a link on this page. That doesn't cost you anything extra, and it doesn't change our ratings — operators can't pay to move up the rankings, and we'll flag a weak rake structure or a slow cash-out just as readily on a top-ranked site as anywhere else.

Before you get in touch, a quick eligibility check

Real money online poker is only legal in a handful of regulated US states, and it's licensed and age-restricted where it operates. You must be 21 or older to play at any site featured here (some states permit 18+, but the sites we rank generally require 21). If you're asking us about a poker room because you're trying to get around a state restriction or a self-exclusion program you've signed up to, we won't help with that — those protections exist for a reason and we respect them.

If gambling has stopped feeling fun

Poker is a game of skill mixed with variance, and even the best players lose money over any given session. It's not a reliable source of income, and it shouldn't be used to solve financial pressure or escape stress. If you're finding it hard to stick to limits, chasing losses, or gambling more than you can afford, free confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Our Responsible Gambling page has more detail on setting limits and where to find state-specific help.

Other pages worth checking first

A lot of common questions are already answered elsewhere on the site. If you want to know more about how we operate and who we are, see About Us. Details on how we handle content, liability and site use are on our Terms and Conditions page. If none of that covers what you're after, feel free to reach out with the specifics of your question so we can point you in the right direction.